July 30, 2017

Gherri, our salesman, was the best! He was laid back, very knowledgeable, fun and not pushy at all. Although the process took a while because of how busy they were, they made is feel very comfortable. Will definitely purchase my next vehicle here!

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July 30, 2017

A big shout out to Kurt Holzinger our Sales associate! Made our buying experiance a smooth and pleasant one. By the end of the transaction my wife and I felt like he was more a friend than a sales associate.

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July 30, 2017

My wife and I recently bought a used CR-V from Honda of Joliet and had a very pleasant experience. We found the car online and got all of the info we needed from Emily Roland. She sent us a video tour of the car that was very helpful, was up front about any issues or concerns that we may see with the car, and super responsive. When we arrived at the dealership, we were greeted by Ken Liang. He made is feel very comfortable and walked us through the entire sales process that had been set in place previously, including a test drive. Finally, there was a tiny issue with the car that we'd purchased, but John Wise did not hesitate to jump on the issue and make sure resolution was quick and painless. Would definitely suggest purchasing from Honda of Joliet.

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July 30, 2017

Awesome techs with amazing service! Every time I come I receive fantastic service with people who are very friendly and willing to help! I love this dealership, and wouldn't take my vehicle anywhere else!

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July 30, 2017

Everything from the test drive to the sales process to the service is a less than ideal experience. The only reason we bought from them is they got their hands on the exact car we wanted at the time we needed it. Our salesman, Ken was the king of overpromising and underdelivering. I had an appointment to come in and have my car looked at to value it...but when I got there, they couldn't give me a value because the used sales manager was out of the office. Why make an appointment and have me come in? I was then told we would need 45 minutes the next morning to complete all paperwork and get financing and be out the door. In the meantime I called Ken back for the VIN number of the car for insurance and he never returned my call. He claimed he did and left me a message but he didn't even ask for my call back number before he hung up. Then the real fun started the day we purchased the vehicle. Our 45 minutes turned into over two hours. None of the paperwork was ready and he just kept telling us a few more minutes over and over again. He never took the initiative to actually get an accurate timeframe from the finance manager so we could get out of there and pick up our children who our sitter had to leave at our neighbors house because our appointment took so long. Oh, and have fun financing with them. Our credit is over 800 and the rate they got us was double what our credit union offered. Beware! For all of our inconvenience, they gave us four free oil changes. Every time there was an inconvenience or a delay, the manager would pop up with a free voucher. Customer service and respecting people's time is a much better polocy than throwing around free oil changes. Also be aware that they will say anything to get you to buy a car. The one that I laugh about was the accessory manager telling us to bring the car back to have all the options put on and you can use all the gas you want no charge! Well when I dropped my car off for my service appointment made through Ken, they didnt even know I was coming. Amazing. On top of that, service said, make sure you bring the loaner back with the same about of gas. It was comical. They also said the car would be done the same day and when I called right before closing they said everyone had gone home and the car wasn't ready. I will never go back to Honda of Joliet again. Even the free oil change vouchers are in the garbage. Not worth the headache. 8/1/17 I would like to update my experience. After getting the van back, after a few days, the back up sensors would just beep non stop. The actual sensors when I looked were not even mounted to the bumper correctly. Back to the dealership the van went. I was told when they picked the car up Friday, it would be ready on Tuesday. On Tuesday I was told that the technician that installed the sensors did such a poor job that they damaged the bumper. A new bumper now had to be order, painted, and the new sensors installed. I was told the car would be ready no later that Thursday. Thursday come and goes, the weekend passes, and I finally call the General Manager (Rick Karallus) and left him a message to call me back. It's now Tuesday evening and no one has gotten back to me, not even the General Manager. What is going on? Who knows if they even have my van anymore. 8/4/17 Another update The General Manager (Rick Karallus) personally followed up with me and kept me in the loop with the progress with our van. He then personally delivered the vehicle with a full tank of gas and even made our first months payment. Thanks for following through and fixing the situation.

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August 10, 2017

Awesome techs with amazing service! Every time I come I receive fantastic service with people who are very friendly and willing to help! I love this dealership, and wouldn't take my vehicle anywhere else!

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August 10, 2017

My wife and I recently bought a used CR-V from Honda of Joliet and had a very pleasant experience. We found the car online and got all of the info we needed from Emily Roland. She sent us a video tour of the car that was very helpful, was up front about any issues or concerns that we may see with the car, and super responsive. When we arrived at the dealership, we were greeted by Ken Liang. He made is feel very comfortable and walked us through the entire sales process that had been set in place previously, including a test drive. Finally, there was a tiny issue with the car that we'd purchased, but John Wise did not hesitate to jump on the issue and make sure resolution was quick and painless. Would definitely suggest purchasing from Honda of Joliet.

Read More at Google


August 10, 2017

A big shout out to Kurt Holzinger our Sales associate! Made our buying experiance a smooth and pleasant one. By the end of the transaction my wife and I felt like he was more a friend than a sales associate.

Read More at Google


August 10, 2017

Gherri, our salesman, was the best! He was laid back, very knowledgeable, fun and not pushy at all. Although the process took a while because of how busy they were, they made is feel very comfortable. Will definitely purchase my next vehicle here!

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August 10, 2017

Working with Josh Tornabeni was a very pleasant experience. It was refreshing to work with someone who was honest and to the point when looking at new car options. Josh was very helpful and easy to work with, make the car buying process less overwhelming. I appreciated that he didn't give us a runaround and was not pushy, it made making a decision on a car stress-free. He cared about making sure we were comfortable with our decision. I highly recommend Honda of Joliet and requesting to work with Josh!

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August 10, 2017

Great

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August 18, 2017

I've been buying cars since 1990 and I hate the entire experience... until now. Ted Turrisi provided the best experience in buying a new car I've ever had. Swift, attention to detail (found a slight dent on car I was buying that he indicated would be remedied within days after purchase) and awesome attitude. Also, shout out to one of the finance managers, Harvey, who encountered an issue with plate transfer but also made the correction seamlessly. Overall great experience. Thank you!!

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August 18, 2017

Great dealership and a great staff. Kurt Holzinger helped me get my first official car which is the brand new 2017 Civic . Hes a Super nice and a very helpful guy. Had the answers to all my questions and did a great job.

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August 18, 2017

We just purchased a new CR-V and were very pleased and satisfied with both the professionalism and courtesy of the salesman Ken Liang but also with the integrity of the dealer in standing by a mistakenly quoted price with no objections and no re-negotiations on a different price. Not to mention we love the vehicle. I would definitely shop there again. Good people. Pam and Frank

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August 18, 2017

Ken was great! Great deal on a new civic!

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